Shipping Policy

🚚 Sun Vault Energy – Shipping Policy

At Sun Vault Energy, we are committed to providing fast, reliable, and cost-effective solar energy solutions to customers across South Africa. This Shipping Policy outlines the timelines, processes, and standards you can expect when placing an order with us.

⏱️ 1. Order Processing & Delivery Timeframes

All orders are processed within 0 to 24 hours of confirmation (excluding weekends and public holidays). Once dispatched, delivery typically takes 3 to 4 working days, depending on your location.

📦 2. Delivery Partner & Tracking

We partner with The Courier Guy to ensure safe and timely delivery. Once your order has shipped, you’ll receive a waybill number to track your parcel in real-time.

💸 3. Shipping Costs

We offer FREE nationwide delivery across South Africa. There are no hidden fees—what you see at checkout is what you pay.

🌍 4. Delivery Coverage

We deliver to all provinces and major urban areas throughout South Africa. For remote or hard-to-reach locations, delivery may take slightly longer. If any delays occur, we will communicate with you proactively.

📧 5. Order Confirmation & Notifications

After placing your order, you’ll receive an order confirmation email. Once dispatched, we’ll send you tracking information and an estimated delivery date.
If you do not receive tracking details within 48 hours, please contact us at:
📬 info@magenta-rabbit-123738.hostingersite.com

🛑 6. Delivery Conditions

To ensure smooth delivery:

  • 📝 Provide accurate and complete shipping details.
  • 👤 Ensure someone is available at the delivery address to receive and sign for the package.
  • 🔁 If delivery is missed, The Courier Guy will attempt re-delivery or provide pickup instructions.

📦❗ 7. Damaged or Incomplete Deliveries

If your order arrives damaged or incomplete, please notify us within 48 hours of receiving the delivery. We’ll investigate and arrange a replacement or refund in line with our [Returns & Refunds Policy].

⚖️ 8. Legal Compliance

This Shipping Policy is governed by the laws of the Republic of South Africa, and aligns with the following legislation:

  • 🛡️ Consumer Protection Act, 2008 (Act No. 68 of 2008) – Fair delivery and consumer protection.
  • 💻 Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002) – E-commerce and delivery obligations.
  • 🏛️ Companies Act, 2008 (Act No. 71 of 2008) – Business accountability.

Sun Vault Energy is fully compliant with all applicable regulations regarding distance selling, logistics, and consumer rights.